Careers
Interested in joining a Canadian leader in telecommunications?
Exciting career opportunities are an integral part of AllCore’s success. As a leader in the Canadian communications industry, we provide products and services – in areas such as wireless, high-speed Internet and corporate networking – that place us at the centre of an ongoing revolution as we help to change how Canadians live, work and entertain themselves. We’re always on the lookout for skilled, team-oriented, entrepreneurial individuals who are ready help us build for the future.
What are your career options?
At AllCore we believe that employees respond best when offered challenging, meaningful and rewarding work in an environment that promotes creativity and encourages everyone to think and act beyond the ordinary. When we hire people, we look carefully at what they offer, how they’ll fit in and where they can contribute best to our success. We strive to provide all employees with:
- a competitive salary and comprehensive benefits package
- a generous employee share ownership plan
- education and career development programs
- a strong commitment to equity and diversity in the workplace and in the community
- potential for growth, development and advancement
- recognition for valued contributions, commitment and loyalty.
We offer opportunities across the spectrum of business communications markets: small business, mid-size and enterprise. Potential areas of specialization include:
- Sales
- Marketing
- Finance
- Information Technology
- Project Management
- Human Resources
- Network Services
- Customer Care / Customer Operations
Current Positions Available:
Position: Website hosting Technical Support Representative I
AllCore is seeking dedicated and motivated employees looking for a career in customer service / technical support and are looking to provide exceptional customer service on a consistent basis. AllCore currently has openings on the day and night and weekend shifts.
Job Description:
- Front line support via e-mail, helpdesk and telephones
- Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
- Provide technical support for level one escalation issues via helpdesk.
- Performs miscellaneous job-related duties as assigned.
Required Skills:
- Outstanding customer service skills and a dedication to providing an exceptional customer service experience.
- Excellent written and verbal communication skills in the English language.
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
- Dependable to be at work during assigned shifts and to complete work as expected.
- Knowledge of FTP, DNS, cPanel and WHM preferred.
- Ability to multitask and meet specific goals set by supervisors and management.
- Experience with documenting procedures.
- Ability to troubleshoot basic web hosting and technical procedures as needed.
Position: VoIP Technical Support Representative
AllCore is seeking dedicated and motivated employees looking for a career in customer service / technical support and are looking to provide exceptional customer service on a consistent basis.
Job Description:
- Front line support via e-mail, helpdesk and telephone.
- Troubleshooting a variety of technical and non-technical issues customers are having with their VoIP Phone Service.
- Provide technical support for level one escalation issues via helpdesk.
- Performs miscellaneous job-related duties as assigned.
Required Skills:
- Outstanding customer service skills and a dedication to providing an exceptional customer service experience.
- Excellent written and verbal communication skills in the English language.
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
- Dependable to be at work during assigned shifts and to complete work as expected.
- Knowledge of VoIP, Networking, TCP/IP, Sip and VoIP Codecs preferred.
- Ability to multitask and meet specific goals set by supervisors and management.
- Experience with documenting procedures.
- Ability to troubleshoot basic web hosting and technical procedures as needed.
If you think you would like to be part of the AllCore team, send your resume to careers@allcore.ca
